How Can I Resolve Sound Problem On Asus Laptop

(Last Updated On: January 25, 2018)

Fix Sound is not working Problem:

My friend loves to watch movies on her laptop. Whenever she gets free time, I always found her watching movies or listen to music on her asus laptop. Last week, when she was watching justice league movie, suddenly the sound stopped working on her laptop.

For a while, she thought this problem could be related to speakers. So she tried to insert an earphone into her laptop and played a movie again. But still, she was having the sound problem on asus laptop.

Without wasting more time, she decided to call me and ask for help. So I went to her home and fixed the audio problem. During the time I realized, I should write a blog on how to fix sound is not working on asus laptop. That’s why I am writing this article today.

sound problem on asus laptop

Causes Related to sound stopped working on Asus laptop

Before I talk about techniques to resolve the sound problem on asus laptop, first let’s discuss what could be the causes of sound is not working on asus laptop.

You may have an audio problem on asus laptop just because of following reasons.

  1. Speakers are not plugged in properly.
  2. Driver issue.
  3. Audio service issue.
  4. Soundcard issue.

So these are few basic things, which may cause the audio problem on any computer or laptop. Now it’s a time to fix the issue.

Basic techniques to resolve the audio problem on asus laptop-

  • Whenever you have the sound issue, you should try to reboot your computer once and try to play a video or song again. If you can still not hear any audio, then you need to use the following techniques.
  • Sometimes, people mute the audio by mistake. So I think, you should make sure, you have not muted the sound.
  • Add an external earphone or speaker into your computer and check if you can hear any audio now.

If you can hear an audio from your computer via external speakers, I will suggest you change the internal speakers.

Advance techniques to resolve sound problem on Asus laptop –

Run windows troubleshooting –

Before you will go for any further options, first I will suggest you, try to run windows troubleshooting program. This will detect the problem automatically and fix it by itself. To run the windows troubleshooting, you may follow the instructions below.

windows troubleshooting | audio problem on asus laptop

  • Click on start button and go to control panel.
  • Click on troubleshooting.
  • Select hardware and sound.
  • Now click on playing audio.
  • After clicking on playing audio, you will get troubleshooting window, you need to click on next.
  • Now windows troubleshooting will start detecting the problem by itself, it may take some time. After detecting the problem, you will troubleshoot window again. here you need to click on apply to fix.

Finally, your computer will automatically fix the sound problem. Somehow, if you are still having sound problem on Asus laptop, I will suggest you follow the techniques given below

Update the sound driver-

In the recent operating systems, many people are having the sound issue on asus laptop, just because of the audio driver is outdated. So I will suggest you update the sound driver. For updating the sound driver you may follow the instructions below:

device manager

  1. Open run box using windows + R key.
  2. Type devmgmt.msc in the box and press ok.
  3. Now you will able to see device management window, expand sound, video and game controller.
  4. Now you will able your sound driver, simply right click on it and click on update driver.
  5. After clicking on update driver, you will reach to update method window, from here you need to choose the search automatically for updated driver software.
  6. Now you need to wait for a while, and your driver software will be updated.

Restart the audio service –

Sometimes, people may have an audio issue on asus laptop when windows audio services are not responding. So I think, you should try to restart the audio services once.

audio service | sound stopped working on asus laptop

  1. Open run box.
  2. Type services.msc and press ok.
  3. Now scroll down and select windows audio services.
  4. Click on restart.

After restarting the sound service, you should try to play an audio file once again and let’s see if you can hear something from your laptop.

Uninstall the sound driver-

You can see multiple sound drivers on your Asus laptop. I will suggest you uninstall them and install the newer version of the sound driver into your laptop.

  1. Open run box, type devmgmt.msc command and then press ok.
  2. Go to sound, video and game controller.
  3. Right click on the sound driver and click on uninstall.
  4. Check on delete the driver software for this device and press ok.

After uninstalling the driver, you need to your computer once.
You may download the latest sound driver from asus official website. for more information, you may visit: how to install the sound driver on asus laptop

Finally audio will start working fine on your laptop. If you have any other problem on your laptop, you may leave the comment below. We will reply it with the solution.

3 thoughts on “How Can I Resolve Sound Problem On Asus Laptop

  • August 23, 2017 at 7:27 pm

    Thanks a lot for sharing this wonderful article about sound problem. it really worked for me and i have troubleshooted the sound problem by myself. keep it up.

  • September 2, 2017 at 2:02 pm

    I had sound issue on my laptop just because i have installed two audio drivers in my computer. so i have removed one of them and now it is working fine.

  • January 15, 2018 at 2:12 pm

    I have tried to update the sound driver on my asus pc, but still my audio is not working on my computer. what can be the reason behind it?
    also i have tried all things, as you said in this article.


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