How Do I Troubleshoot Sound Is Not Working On Asus Laptop ?

Troubleshoot : Sound Not Working On Asus Laptop :

People using windows 8 or windows 10 operating system, are complaining for sound is not working on asus laptop every day.

Sound issue on asus laptop might cause because of hardware or software related issue. when you have such kind of issue with your laptop.

sound is not working on asus laptop

So for fixing sound issue on your asus laptop. you need to follow these instructions, but before you will go ahead for any steps, first you should try to reboot your computer.

Primary method for fixing sound problem on asus laptop:

Reboot Asus Laptop – Many times, sound problem on asus laptop can be resolved by restarting the pc only. So you should try to reboot your computer before your will go for advance steps.

Unmute the sound- so many times, people don’t recognize but they have muted the sound and that’s why they are having sound is not working on asus laptop problem.

So you should make sure, there must not be mute sign on sound icon. If it is showing mute icon, you need to un-mute it. To un-mute the sound, you need to press the sound button on your laptop.

Check Speakers- make sure, internal speakers are properly working on your laptop, try to install external speakers or headphone into your asus laptop, and then play a video or music. If you are getting sound from external speakers, then it is a problem from hardware side. So you have to change internal speakers.

After installing external speakers, still if sound is not working on asus laptop, then this problem could be softwares, so you need to go ahead and follow the instructions from next steps to troubleshoot the sound problem.

Advance Troubleshooting method for troubleshooting sound is not working on asus laptop:

If you have tried basic steps to resolve audio problem on your asus laptop.

but still sound is not working on asus laptop. there could be some serious issue. so you need to follow these steps to resolve your sound problem.

Update the sound driver- many times, sound problem on asus laptop has been resolved by updating the driver.

so before you will go for any further steps, first you should try to update the sound driver into your asus laptop.

For updating the sound driver, you need to follow these instructions .

  1. Press Windows + R Key to open run box.
  2. Type devmgmt.msc and press ok.
  3. Scroll down and click on sound, video and game controller.
  4. you will able to see your sound driver. select the sound driver and right click on it.
  5. Now you will able to see update driver option, simply click on it.
  6. Follow the instructions and finally your sound driver will be updated.

After updating the sound driver, you should reboot your computer.

once your computer will be rebooted. you should try to play a video.

 

Restart Audio services from Services manager-  when sound is not working on your asus laptop.

it might possible audio services on your asus laptop is not responding, so you should try to restart audio service. To restart sound service you need to follow these steps :

  1. Go to service manager by typing services.msc command in run box.
  2. Now you need to scroll down and look for windows audio service.
  3. Select windows audio service and click on restart.

 

  1. Finally your windows audio service will be restart.

so you need to go ahead and reboot your computer. this will start working fine.

 

Uninstall & reinstall Sound Driver-   if you have tried to update sound driver, but still sound is not working on asus laptop. then you should try to uninstall the old sound driver from your asus laptop, and then reboot your computer successfully.

Once you will reboot your computer, asus laptop will automatically install latest sound driver into your laptop, but somehow if it is not installing the sound driver into your laptop, then you need to install sound driver manually to get rid of sound problem.

Restore the computer- after trying all above steps, still if sound is not working on asus laptop, then you should try to factory restore your to the back date when it was working fine, for more information you may visit: how to factory restore my windows laptop 

 

finally sound will start working on asus laptop.

if you are having any other problem with your asus laptop. you may leave a comment bellow.

we will share troubleshooting steps for that problem in our next post.

Thanks .

2 Comments

  1. Thanks a lot for sharing this wonderful article about sound problem. it really worked for me and i have troubleshooted the sound problem by myself. keep it up.

  2. I had sound issue on my laptop just because i have installed two audio drivers in my computer. so i have removed one of them and now it is working fine.

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