How do i troubleshoot This site cannot be reached

(Last Updated On: February 16, 2018)

How do I fix “This site can’t be reached”

Every day millions of people from the entire world are facing “This site can’t be reached” problem. Most of the time website like yahoo, bing, google works fine. Sometimes few computers show error this site cannot be reached and can easily solve.

this site cannot be reached
( This site can’t be reached )


Have you ever realize what could be possible reasons for this site cannot be reached in chrome and how can you fix such kind of problem?

Before you will go for any further options, first you should try to read the error code. You can get it right below can’t load this page or this page cannot be reached. You will able to see one of the following code there.

These are the basic error messages shows there in the chrome. You need to read the message properly and follow the instructions to fix the problem.

Steps for fixing This site cannot be reached issue-

Well, when you face “can’t load this page’ problem with any browser, you should not worry, just follow the instructions below and troubleshoot your problem by yourself.

Power Cycle Your Devices –

If you have internet connection problem an err_connection_time out message can come with every website.So you need to make sure that you are getting internet properly.

For clearing your internet connection to reboot your modem, router, and computer one by one. Once you will reboot your devices, then you need to wait for 1 minute and then try to reload the website. Still getting the error message try next step below.

Check Proxy Settings –

Many times, people have “this site cannot be reached” problem, because of proxy server settings. So you need to make sure that you have disabled the proxy server.

For disabling the proxy server, you may follow the instructions given below:

  1. Go to control panel
  2. Click on network and internet
  3. Choose internet options
  4. Select connection Tab
  5. Now click on LAN settings
  6. Uncheck use a proxy server for this LAN
  7. Press OK

Finally, your proxy server disabled. Now you can go ahead and try to load the website now. Make sure that you are getting an internet connection or not.

Reset IP, DNS and Win sock Settings-

After disabling the proxy settings if you are still not able to open the website try to reset IP address and DNS server address. For resetting the IP address and DNS server address you need to open the command prompt in the administrator mode.

Now type the below commands in the command prompt-

(a)ipconfig /release
(b)ipconfig /all
(c)ipconfig /flushdns
(d)ipconfig /renew
(e)netsh int ip set DNS
(f)netsh Winsock reset

Restart your computer after running all these commands into your command prompt. Now you may try to open your website again.It should work.

Change DNS Address-

You should need to change the DNS (domain name server) address on your computer if still having the same issue “this site cannot be reached”.

For changing the DNS server, you may follow the instructions below:

  • Open Run box by pressing windows +R Key.
  • Type ncpa.cpl and press OK.
  • Right click on your network adapter.
  • Go to properties.
  • Select internet protocol version 4,  and click on properties.
  • Click on use the following DNS server address.
  • In the primary address, you need to fill
  • Fill in the secondary DNS server address.
  • Finally, you need to click on apply.

Finally, you need to restart your computer. Once your computer will restart you should try to load the website again.

Disable Antivirus / Firewall –

I have noticed people are giving feedback and sharing experience against Antivirus or firewall in case of the site won’t open. Many times, we have this site cannot be reached problem only because of antivirus or firewall system.

Antivirus and firewall security works against the threat and unwanted malware. Sometimes it protect us from malicious websites hence this might be blocking your website, to reach there.

In this situation, first of all, you should disable your antivirus protection or turn off the firewall for few minutes and try to open the site. Once you will perform all these steps sure you will get rid of the problem.

If you have any other problem with your computer or any other device you may also leave your precious comment below. We will surely try to update troubleshooting instructions in our next post.

5 thoughts on “How do i troubleshoot This site cannot be reached

  • January 4, 2018 at 9:03 am

    Thank you so much, for publishing wonderful article.
    these steps have done amazing job for me. Keep it up.

  • January 4, 2018 at 9:06 am

    Whenever I am trying to run the command, you have given there, they are asking me to run these command in run as administrator.
    Can You Please Tell Me, How To Open Command Prompt In Administrator Mode?

  • January 5, 2018 at 8:09 pm

    Hello Silvana B. Durret,
    You should follow the steps given below:
    1. click on start button.
    2. In the search box, type cmd.
    3. once you will find command prompt in the search result. you need to right click on it and then click on run as administrator.
    4. Now you will get user account control pop up window, simply click on yes.
    Finally, your command prompt will be open in administrator mode. if you need more help, please leave the comment below.
    Thank you.

  • March 14, 2018 at 2:32 pm

    Hello! i am trying to go to since three days. but it is saying, this site cannot be reached. while facebook is working fine on my internet explorer.
    what can be problem behind this problem.

  • March 14, 2018 at 2:34 pm

    my google is not loading pages, while firefox is working perfectly fine. can you tell me what can be the reason behind this problem.


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